Hi Michael,
I'm an interior designer from the suburban Philadelphia, Pennsylvania area. I recently went to purchase four of your gorgeous sinks through my supplier, Lavish showroom in Ardmore, and needed them on a rush basis. I've been in business for over 30 years, so glitches in orders are something I take in stride, but my clients don't always understand. Briefly, we had a color issue with two of the sinks as is the risk with natural stone, they could not be used side-by-side thanks to the careful observation of your employee Stacy who immediately notified my saleswoman Martha at Lavish.
We needed these pieces as a rush ship and had already agreed to pay the additional fee to do so. From that moment on, Stacy has done an incredible job of interfacing with Marsha, and I'd like to commend her and you on the wonderful effort your company has made to take care of us--we were able to switch to another stone (the Zen model) and rectify the situation to my client's complete satisfaction within 48 hours. I know our businesses have daily issues in meeting our client's demands, and this was such a good experience--under pressure--that I wanted to let you know how much I appreciate the fine service.
I have been to Santa Fe several times, I have furnished an entire house out here from the amazing trades and crafts from your city. I am an artist and find it the most inspiring place I've ever visited in the US. I should be coming back this fall, Sept. or Oct. Do you have a showroom? And if so, I'd like to come and visit.
Please pass on my thanks to Stacy, and I look forward to installing these sinks on my project.
Regards,
Alice Nesher Hardenbergh