WHAT MAINTENANCE IS REQUIRED FOR THE FOUNTAINS?
Beyond filling the reservoir with water as needed, we carry two products for your fountains, FOUNTEC and PROTEC. Both are non-toxic and help reduce any algae and hard water deposits in your fountain. It is recommended to clean out the reservoir once a year.
Read our entire maintenance guide here.
CAN I RUN MY FOUNTAIN DURING THE WINTER?
Yes, due to the 10-12 inch depth of most fountain reservoirs, even in a hard freeze you could get a couple of inches of ice on the surface of your underground reservoir but your submersible pump will continue to operate. If the fountain stops running turn it off immediately because this will burn the pump out. Be sure to top off your reservoir on a regular basis to ensure that the water surface does not get too close to your pump. In freezing temperatures you will get beautiful ice formations on the exterior of your fountain but as long as it continues to run it should be fine. During times of freezing temperatures make sure to regularly check the basin for water, the more ice on the exterior of the fountain, the less water there is in the basin. You do not have to worry about the cold temperature harming your Stone Forest fountain due to the fact that the stone we hand craft our fountains from is so dense (like Granite or Basalt), water is not able to leech into the stone and freeze, which is the common problem with most fountains made from less durable materials.
Note, in more severe climates it is recommended to disconnect the pump and bring it inside for the winter. If the reservoir freezes solid around the pump it could break and need to be replaced. In this case the warranty will not be honored because it is not considered defective workmanship or failed parts under normal usage.
CAN I PUT A LIGHT IN MY STONE FOREST LANTERN?Yes, we drill our lanterns to accommodate wiring for a standard external light fixture. LED or low-heat bulbs only!
CAN YOU SHIP SOMETHING TO MY HOUSE?
No problem, we can ship to any location in the world, we get fantastic rates from the major freight companies, we include lift-gate service, residential delivery and 24 hour delivery notification at no extra charge above standard shipping. Deliveries take place Monday-Friday. No weekends! Please call or e-mail us to receive a shipping quote.
DO YOU DO CUSTOM WORK?When it comes to stone we are capable of carving almost any shape, we are very flexible when it comes to custom work. We can modify any of our stock designs, or we can carve something unique just for you, if you have an idea, put it down on paper then e-mail us as a quote request e-mail: (firstname.lastname@example.org), we will get back to you within 48 hours with a custom quote.
See our gallery of custom garden projects here.
WHO CAN I GET TO DO THE INSTALLATION?Any landscape architect or contractor should have the experience needed to install a fountain. We can provide installation diagrams or any technical advice necessary upon request.
HOW WILL I KNOW WHEN TO ADD WATER TO MY FOUNTAIN?When a reservoir runs low on water the pump will begin to draw a little air causing small bubbles to show up at the top of your fountain, when you see these small bubbles it is time to add water to your reservoir.
WHAT DO I NEED IF I WANT TO DO THE INSTALLATION MYSELF?
Many of our fountains can be paired with one of our prefabricated reservoirs, you will see a link to all recommended accessories on each fountain web page. The larger/ heavier fountains will require your contractor to build a custom reservoir on site.
Read our entire installation guide here.