Orders & Shipping
To assure the quality of our pieces, every Stone Forest item is finished to order. Please allow 5-7 business days for us to finish and ship your order. Once finished, we'll ship your order by UPS or common carrier as quoted on your order. Transit times vary based on your location. From Santa Fe New Mexico most orders will be delivered within 2-6 business days.
OUR QUALITYStone Forest is a collection of award winning designers and craftsmen (oh yeah, and we have a bookkeeper). Our specialty and our passion is stone and has been for 20 years!
We control the production and quality of all our original designs as well as traditional Japanese lanterns, basins and fountains from start to finish, insuring that our work is the finest available. Most other companies offering products such as Japanese lanterns and stone basins on the internet buy from importers and never actually touch the product; they simply take your order and pass it onto the importer for shipping.
A Stone Forest fountain or garden ornament is carved from blocks of natural stone. Each stone sculpture will reflect the individual character of the block from which it was carved. Since much of the carving is done by hand, the inspiration of each artist can be seen in each piece of Stone Forest sculpture, each will be unique.
We use the finest granite and basalt available to create our fountains and garden sculptures. These stones are very dense and thus highly durable, lasting for generations.
Each of our standard fountain and ornament designs are stocked in a particular granite, including beige, black & white (salt & pepper), blue-gray, black and rose granites. You can also custom order a design in a stone other than the stock choice if desired, but there will be a longer lead time and an upcharge for custom work.
With 20 years of shipping experience, we take full responsibility for products in transit and assure an easy and affordable delivery.
UPS orders ship via Ground. You can generally expect your order to arrive in 2-7 business days. Please inspect items upon arrival and notify us immediately with shortages or damage.
We work with two of our most trusted freight carriers, ABF and SAIA to deliver our heavier items. Upon shipment these carriers will call you to schedule a delivery appointment. You will need an adult on site to accept the shipment.
Our carriers will drop your order at your curb but will not bring it any closer. Lift gate service is not available for individual items over 2500 pounds. You will need a way on site to offload the truck. We do our best to pack orders to allow for lift gate service.
Orders will arrive on standard freight trucks. Deliveries in some locations are not possible. Extremely narrow roads, areas with low over hanging trees and powerlines, and dirt roads can cause delivery issues. If you are concerned about your location, reach out to us and we can confirm deliverability. We can also ship directly to the freight terminals for pick up by your contractor or landscaper.