Shipping Quotes:
Our online quoting system will return an accurate quote for verifiable addresses, and orders of 15 items or less. For unusual addresses or larger orders, please contact us for an exact shipping rate based on the items you are ordering and your delivery zip code. Call us at 888-682-2987 or email info@stoneforest.com.
Because we want to offer the lowest possible prices on shipping, we don't use flat rates or offer an amount based on the order price. Our rates are figured on total weight and delivery address.
As the largest independent shipper in New Mexico, we've negotiated reasonable rates.
With over 20 years of shipping experience, we take full responsibility for products in transit and assure an easy and affordable delivery.
We can ship to any location in the world—we get fantastic rates from the major freight companies, and include residential delivery and 24 hour delivery notification at no extra charge above standard shipping cost.
Delivery
UPS orders ship via Ground. Please inspect items upon arrival and notify us immediately with shortages or damage.
FREIGHT We work with two of our most trusted freight carriers, ABF and R&L to deliver our heavier items. Upon shipment these carriers will call you to schedule a delivery appointment. You will need an adult on site to accept the shipment. Make sure to supply an accurate phone number. The freight company will make three attempts to contact you for delivery before they begin to charge storage fees.
Our carriers will drop your order at your curb but will not bring it any closer. Lift gate service is not available for individual items over 2000 pounds. You will need a way on site to offload the truck. We do our best to pack orders to allow for lift gate service.
Orders will arrive on standard freight trucks. Deliveries in some locations are not possible. Extremely narrow roads, areas with low over hanging trees and powerlines, and dirt roads can cause delivery issues. If you are concerned about your location, reach out to us and we can confirm deliverability. We can also ship directly to the freight terminals for pick up by your contractor or landscaper.
Any change of address after the shipment has left our shop will incur a reconsignment fee.
If the crate is damaged, ask the driver to wait while you inspect for damage to your items or refuse the delivery. Any product damages must be claimed within five days.
Stone forest warranties its products for 5 years from date of purchase.
Garden Returns
Please report receipt of any damaged goods immediately to Stone Forest and to the carrier who delivered the merchandise. Please retain the packing material for a damage inspection. Proper reporting of damages is required before any credit adjustments can be made. Any claims not reported within 5 days of delivery may be subject to replacement or shipping charges.
We will be happy to exchange or credit you within 30 days of the delivery date, a restock fee (10%-25%) will be charged on all non-defective items. No refund will be given for shipping charges for any non-damaged or non-defective return.
Kitchen & Bath Returns
Please contact the dealer that you purchased the item from to inquire about their return policy.
