Garden FAQ

WHAT MAINTENANCE IS REQUIRED FOR THE FOUNTAINS?

Beyond filling the reservoir with water as needed, we carry two products we recommend adding to your fountains water, FOUNTEC and PROTEC. Both are non-toxic and help reduce any algae and hard water deposits in your fountain.



CAN I RUN MY FOUNTAIN DURING THE WINTER?

Yes, due to the 12-18 inch depth of most fountain reservoirs, even in a hard freeze you will get a couple of inches of ice on the surface of your underground reservoir but your submersible pump will continue to operate. Be sure to top off your reservoir on a regular basis to ensure that the water surface does not get too close to your pump. You will get beautiful ice formations on the exterior of your fountain. You do not have to worry about the cold temperature harming your Stone Forest fountain due to the fact that the stone we hand craft our fountains from is so dense (Granite, Basalt or Serpentine), water is not able to leech into the stone and freeze, which is the common problem with most fountains made from less durable materials.



CAN I PUT A LIGHT IN MY STONE FOREST LANTERN?

Yes, we can drill any of our lanterns to accommodate a standard external light fixture.



CAN YOU SHIP SOMETHING TO MY HOUSE?

No problem, we can ship to any location in the world, we get fantastic rates from the major freight companies, we include lift-gate service, residential delivery and 24 hour delivery notification at no extra charge above standard shipping. Please call or e-mail us to receive a shipping quote.



DO YOU DO CUSTOM WORK?

When it comes to stone we are capable of carving almost any shape, we are very flexible when it comes to custom work. We can modify any of our stock designs, or we can carve something unique just for you, if you have an idea, put it down on paper and fax or e-mail us as a quote request (fax: 505-982-2712, e-mail: custom@stoneforest.com), we will get back to you within 48 hours with a custom quote.



WHAT KIND OF STONE DO YOU USE TO CARVE THE FOUNTAINS?

We use three primary types of stone to carve our fountains, granite, basalt or serpentine. All three of these stones are very dense and thus very durable, allowing us to guarantee our fountains for life under normal running conditions.



WHO CAN I GET TO DO THE INSTALLATION?

Any landscape architect or contractor should have the experience needed to install a fountain. We can provide installation diagrams or any technical advice necessary upon request.


HOW WILL I KNOW WHEN TO ADD WATER TO MY FOUNTAIN?

When a reservoir runs low on water the pump will begin to draw a little air causing small bubbles to show up at the top of your fountain, when you see these small bubbles it is time to add water to your reservoir.



WHAT DO I NEED IF I WANT TO DO THE INSTALLATION MYSELF?

There are many different ways to install any water feature, here is a standard example. You will need to get a couple of fountain accessories to do an installation yourself, a pump, a 4-6 ft. length of garden hose (1/2 inch or 5/8 inch depending on pump size), a pond liner, several bags of beach pebbles, a bag or two of ready mix concrete, some hardware cloth and several lengths of aluminum conduit. Begin by digging your reservoir (aprox. 4 ft. in diameter, 12-18 inches deep), and then pour your concrete pedestal. Cover this with the pond liner and then place hardware cloth, supported by aluminum conduit so it can support weight, over entire reservoir. Place stone on pedestal with waterline attached for easy connection to your pump. Then simply hide the entire reservoir apparatus with beach pebbles or other medium. It is a good idea to cut a small trap door into the hardware cloth above your pump for easy access.


HOW MUCH WATER WILL MY FOUNTAIN USE?

A typical mid sized fountain will loose around one gallon a day to evaporation, larger fountains can loose up to three gallons, and smaller fountains will use around half a gallon per day, depending on climate and weather conditions.



WHAT IS YOUR RETURN POLICY?

We guarantee complete satisfaction with all of our products, if for any reason you wish to return something we have a 30 day return policy.



WHAT DO I NEED TO KNOW ABOUT RUNNING POWER TO THE FOUNTAIN SITE?

The power cords on our submersible pumps are 6 feet in length so you will need to have regular house current with in 4 feet of the fountain site.



WHAT IF MY BAMBOO SPOUT DEVELOPS CRACKS?

We cannot guarantee our bamboo products against cracking. Most whole bamboo develops cracking.